Privacy Policy

Introduction

hi777 is committed to safeguarding the privacy of all users who access our platform. This Privacy Policy explains how we collect, store, use, and share your personal information when you register, place bets, or otherwise interact with the hi777 website. By using our platform, you acknowledge that you have read and understood this policy.

This policy applies to all users of hi777, including registered account holders, casual visitors, and individuals who interact with us through customer support or promotional communications. We encourage you to review this document carefully and contact us if you have any questions regarding your privacy rights.

Information We Collect

In order to provide you with a safe, reliable, and legally compliant betting and casino experience, hi777 collects several categories of personal information. This collection occurs at the time of account registration, during gameplay, and through routine platform interactions.

• Identity information: full name, date of birth, national ID or passport number, and a selfie or government-issued photo for KYC verification.
• Contact details: email address, mobile phone number (required for bKash, Nagad, and Rocket payment verification), and city of residence.
• Financial information: transaction history, deposit and withdrawal amounts, payment method details (bKash wallet number, Nagad account, Rocket account, card last four digits).
• Device and technical data: IP address, browser type, operating system, device identifiers, and session logs collected automatically during site visits.
• Behavioral data: game history, bet amounts, wagering patterns, session duration, and feature interactions such as bonus claims and tournament entries.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification.

How We Use Your Information

hi777 uses the personal information we collect strictly for the purposes described below. We do not sell your data to any third party for marketing purposes.

• Account creation and verification: to confirm your identity, verify your age (21+ only), and activate your hi777 account in compliance with responsible gaming standards.
• Platform operation: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to ensure accurate transaction records.
• Security and fraud prevention: to detect and prevent fraudulent transactions, unauthorized account access, bonus abuse, and money laundering activities.
• Customer support: to respond to your queries, resolve disputes, and provide technical assistance in a timely manner.
• Service improvement and personalization: to analyze usage patterns, improve our games and betting features, and where you have consented, to send you relevant promotions and bonus offers.

Cookies and Tracking Technologies

hi777 uses cookies and similar tracking technologies to enhance your browsing experience, remember your login state, and gather anonymized analytics data. Cookies are small text files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you manually delete them or they reach their set expiry date).

You may disable cookies through your browser settings; however, doing so may limit your access to certain features of hi777 such as account login, game loading, or personalized bonus offers. We do not use cookies to collect sensitive financial information directly.

Sharing of Your Information

hi777 does not sell, rent, or trade your personal data to third parties. However, we may share certain information with trusted partners under strictly controlled conditions, including:

• Payment processors: bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) receive only the minimum transaction data necessary to complete your financial requests.
• Technology and service providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymized game session data to maintain game integrity and RNG certification.
• Legal and regulatory authorities: we may disclose personal data when required by applicable law, court order, or when we reasonably believe disclosure is necessary to protect the rights, property, or safety of hi777, its users, or the public.

All third parties with whom hi777 shares data are required to maintain the confidentiality of your information and to use it only for the purposes for which it was shared. We do not permit our partners to use your data for their own independent marketing purposes.

How Long We Keep Your Data

hi777 retains your personal data for as long as your account is active and for a reasonable period thereafter in order to comply with our legal obligations, resolve disputes, and enforce our agreements. In general, account data is retained for a minimum of five years following account closure in line with standard financial record-keeping requirements.

Anonymized or aggregated data that cannot be used to identify you individually may be retained for a longer period for the purposes of service improvement and statistical analysis. If you wish to request deletion of your personal data, please contact our support team at [email protected].

How We Protect Your Data

hi777 employs industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our platform uses SSL (Secure Socket Layer) encryption across all data transmissions between your device and our servers. Sensitive data at rest is encrypted using AES-256 encryption standards.

We also conduct regular internal security audits and access reviews to ensure that only authorized personnel can access user data. Employees who handle personal information are trained on data protection best practices and are bound by strict confidentiality obligations. Despite these measures, no online platform can guarantee absolute security, and we encourage users to maintain strong, unique passwords and to enable any available two-factor authentication features.

Your Privacy Rights

As a user of hi777, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected].

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: if any of your stored data is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data.
• Right to withdraw consent: where we process your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time.

We will endeavor to respond to all legitimate data rights requests within 30 days of receipt. In some cases, we may need to verify your identity before processing your request.

Payment Information and Financial Data

hi777 processes all deposits and withdrawals through trusted and established payment channels including bKash, Nagad, Rocket, Upay, and major card networks. When you initiate a financial transaction, we collect and transmit only the data strictly required to authenticate and complete that specific transaction. We do not store full card numbers, CVV codes, or mobile banking PINs on our servers.

All payment transactions on the hi777 platform are secured with SSL encryption. Transaction records are retained as part of our financial compliance obligations and form part of your account history, which you can access at any time through your account dashboard.

Changes to This Privacy Policy

hi777 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered users by posting a prominent notice on the hi777 platform, by sending an email to your registered address, or both, at least 14 days before the changes take effect.

Your continued use of the hi777 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to periodically review this page to stay informed about how we are protecting your information.

Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact our dedicated privacy and support team. We aim to acknowledge all privacy-related inquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] — Please include your registered username or account email in your message so we can locate your records efficiently.